Terms of service
TERMS OF SERVICE – MISTKIN
GENERAL INFORMATION
Welcome to Mistkin.
The terms "we," "us," and "our" refer to Mistkin. We operate this online store and the website www.mistkin.store, including all related information, content, features, tools, products, and services (the "Services"), with the goal of providing a safe and satisfactory shopping experience.
Our store operates through the Shopify platform, which provides us with the technological infrastructure necessary to provide our Services.
By accessing this website, browsing it, or making a purchase, you agree to be bound by these Terms of Service, as well as the policies published on this website, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree to these Terms, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are of legal age in your country or place of residence, or that you have the necessary authorization to use this website.
You are responsible for maintaining the confidentiality of your account access information and for all activity carried out through your account.
All information provided during the purchasing process must be truthful, complete, and up to date.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible.
However, colors, sizes, or finishes may vary slightly depending on the screen used by the customer or due to minor variations resulting from the manufacturing process.
We reserve the right to limit or suspend the sale of any product when there are commercial, logistical, or availability-related reasons.
SECTION 3 – ORDERS AND CANCELLATIONS
Placing an order constitutes an offer to purchase.
We reserve the right to accept, reject, or cancel any order when there is a justified reason, including pricing errors, availability issues, suspected fraud, or incorrect information provided by the customer.
In the event of cancellation, any amount paid will be refunded using the same payment method used for the purchase.
Returns and cancellations will be governed exclusively by our Refund Policy.
SECTION 4 – PRICES, BILLING AND CUSTOMS
All published prices are subject to change without prior notice.
Unless expressly stated otherwise, prices do not include import taxes, customs duties, customs clearance fees, or other charges applicable in the destination country.
Customs duties, taxes, and other import-related charges will be the sole responsibility of the customer.
By making a purchase, you represent that you are authorized to use the payment method provided and that all information submitted is accurate and complete.
SECTION 5 – SHIPPING, DELIVERY AND RETURNS
Shipping Address
The customer is responsible for providing a complete, accurate, and accessible delivery address, including any information necessary for the carrier to successfully deliver the order.
Undeliverable Orders
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, we reserve the right to:
- request payment for a new shipment before resending the order;
- deduct previously incurred logistical costs from any applicable refund;
- cancel the order and issue a partial refund.
Failure to Respond
If we attempt to contact you to resolve a delivery-related issue and do not receive a response within a reasonable period of time, we may consider the order abandoned and handle it in accordance with these Terms and our Refund Policy.
Delivery Times
Published delivery times are estimates only.
We are not responsible for delays caused by shipping companies, customs inspections, weather conditions, strikes, government restrictions, or any other circumstances beyond our reasonable control.
Risk During Transportation
The risk of loss or damage to the product will pass to the customer once the order has been correctly delivered to the address provided during checkout.
Return Shipping Costs
Unless otherwise required by applicable law or the product has a manufacturing defect, return shipping costs will be the responsibility of the customer.
Defective Products
If you receive a damaged, defective, or incorrect product, you should contact us as soon as possible and provide photographs of the issue.
After reviewing the case, we may offer, as appropriate and in accordance with applicable law, a replacement, repair, refund, or any other appropriate solution.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the website, including text, logos, images, videos, designs, graphics, and other elements, belongs to Mistkin or their respective owners and is protected by applicable intellectual property laws.
Reproduction, distribution, or use without prior written authorization is prohibited.
SECTION 7 – AUTOMATED ACCESS
The use of robots, scraping tools, artificial intelligence systems, or other automated systems to access, collect information from, or interact with our Services without express authorization is prohibited.
We reserve the right to block any automated access that violates these Terms.
SECTION 8 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Mistkin shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products purchased.
Nothing in these Terms shall limit any rights that applicable law mandatorily grants to consumers.
SECTION 9 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with Spanish law.
However, if you are a consumer residing in another country, you will continue to benefit from the mandatory consumer protection rights granted by the applicable laws of your country of residence.
SECTION 10 – MODIFICATIONS
We reserve the right to update or modify these Terms of Service at any time.
Changes will be published on this page and will take effect from the date of publication.
SECTION 11 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, you can contact us at:
Trade Name: Mistkin
Website: www.mistkin.store
Email: mistkinn@hotmail.com