Refund policy
RETURNS AND REFUNDS POLICY
30-Day Return Policy
We want you to be completely satisfied with your purchase. For this reason, we offer a 30-day return guarantee from the date you receive your order.
To be eligible for a return, the item must be in good condition, without damage resulting from improper use, and with all accessories included.
Whenever possible, the product should be returned in its original packaging.
You will need to provide your order number or proof of purchase.
To request a return, please contact us at:
Once your request has been approved, we will provide you with the return instructions and the address to which the product must be sent.
Returns sent without prior authorization will not be accepted.
Return Shipping Costs
Unless the product has a manufacturing defect, was damaged during transportation, or you received an incorrect item, return shipping costs will be the responsibility of the customer.
If the return is due to an error on our part or because the product is defective, we will cover the applicable return shipping costs.
Damaged or Incorrect Orders
We recommend checking your order as soon as you receive it.
If the product arrives defective, damaged, or you have received an incorrect item, please contact us as soon as possible and send photographs showing the issue to:
We will review the issue and, where applicable, offer a replacement or refund at no additional cost.
Products Not Eligible for Return
Unless otherwise required by applicable law, we do not accept returns of:
- Personalized or made-to-order products.
- Gift cards.
Exchanges
We currently do not offer direct exchanges.
If you would like a different model or color, you must request a return of the product received and place a new order.
Refunds
Once we receive and inspect the returned product, we will inform you of the outcome of your request.
If the return is approved, the refund will be issued using the same payment method used for the original purchase, unless we agree otherwise.
Refunds will be processed within a maximum of 10 business days from the approval of the return. Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.
We may withhold the refund until we have received the returned product or until the customer provides valid proof that the product has been shipped back, whichever occurs first.
Consumer Legal Rights
This policy applies in addition to any rights that consumers may have under the applicable laws in their country or region of residence.
Nothing in this policy limits or excludes any mandatory consumer protection rights granted by applicable law.