Shipping policy
SHIPPING POLICY
At Mistkin, we work to ensure that your order arrives as quickly as possible and in the best possible condition.
Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
Orders placed during weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive an email containing tracking information, when available.
Estimated Delivery Time
The estimated delivery time is 5 to 9 business days from the date the order is shipped.
The total estimated time from purchase to delivery is usually 6 to 11 business days, including processing time.
These delivery times are estimates and may vary depending on the destination, shipping carrier, customs inspections, weather conditions, periods of high demand, or other circumstances beyond our control.
Shipping Countries
We ship to most countries worldwide.
However, certain destinations may not be available for logistical or legal reasons. If we are unable to ship to your location, we will notify you and, if payment has already been made, issue the corresponding refund.
Shipping Costs
Shipping costs, when applicable, will be displayed during the checkout process before you complete your order.
In the case of free-shipping promotions, these will only apply to the countries or conditions specified in the relevant offer.
Customs and Import Taxes
International orders may be subject to customs duties, import taxes, customs fees, or other charges imposed by the authorities of the destination country.
These costs will be the sole responsibility of the customer, unless expressly stated otherwise before the purchase is made.
Shipping Address
The customer is responsible for providing a complete, accurate, and up-to-date shipping address.
If an order cannot be delivered due to an incorrect or incomplete address or because the recipient cannot be contacted, Mistkin may request payment of the costs associated with a new shipment or deduct previously incurred logistical costs from any applicable refund, to the extent permitted by applicable law.
Delivery Delays
Although we make every effort to meet the estimated delivery times, we cannot guarantee an exact delivery date.
We are not responsible for delays caused by shipping companies, customs controls, weather conditions, strikes, natural disasters, government restrictions, or any other circumstances beyond our reasonable control.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost during transportation, please contact us as soon as possible at:
We will investigate the issue with the shipping carrier and, where applicable, offer a replacement or refund in accordance with our Refund Policy and applicable law.
Order Tracking
When supported by the shipping service, you will receive a tracking number by email once your order has been shipped.
Please note that tracking information may take between 24 and 72 hours to update after shipment.
Contact
If you have any questions regarding your shipment, you can contact us at:
Mistkin
Email: mistkinn@hotmail.com